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The WUG eGroup is a resource for RIMS Chapters who host their websites on the RIMS platform. RIMS Chapter websites are managed by an external vendor, Higher Logic.
To report a chapter related problem to RIMS, please follow the steps below. Not following the troubleshooting process below may cause a delay in response.
Report your problems via email at WUG@RIMS.org.
In your email include the following:
-Subject: Website Problem - Chapter name
-Email body: A brief description of the problem, browser used and any troubleshooting steps already taken.
-Attachments: A screen shot of the error messaged received.
Chapter website problems are typically report to our website vendor Higher Logic. Response time may vary but typically can take between 1-3 business days.