The Human Element - Understanding Human Performance Impacts on Risk Management

When:  Apr 7, 2017 from 11:00 AM to 01:00 PM (CT)
Associated with  Central Texas
We humans prefer to see ourselves as completely rational beings capable of error free performance; however, this view can unwittingly increase risk for our companies. A robust risk management program must take into account how humans actually behave, rather than our economic ideals. Human performance concepts have long been studied and implemented in high risk industries such as nuclear power and air transportation; however, understanding of these concepts can improve risk management in any industry. The first section of the presentation will discuss several cognitive biases which impact our ability to make effective decisions about risk and strategies to overcome these biases. The second section will cover limitations of human awareness in business operations and accommodations for these limitations. The presentation will wrap up with a discussion of the importance of creating an open and trusting corporate culture which encourages constant improvement and recognizes the value of learning from mistakes.

Speaker

Shari Heino
Chief Risk & Compliance Officer
Brazos Electric Power Cooperative, Inc.

Shari Heino joined Brazos Electric, a Texas generation and transmission cooperative, in 2011 as its Compliance Manager.  In 2016, she was promoted to the role of Chief Risk & Compliance Officer. In this role, she oversees Brazos Electric’s enterprise risk management program, electric reliability compliance, environmental compliance, pipeline compliance, safety and OSHA compliance, contract negotiation, records management and insurance. Shari started her career in the electric industry in 1999, serving as an attorney for the Electric Reliability Council of Texas, Inc. (“ERCOT”) for eight years. She then spent another five years practicing utility law with Mathews & Freeland, a small Austin utility law firm. Shari graduated with a Bachelor of Arts Degree in Plan II/Philosophy cum laude at the University of Texas at Austin and received her J.D. from the UT School of Law. She is licensed to practice law in the State of Texas. Shari’s hobbies include ballroom dancing and dog training.

Agenda
11 AM Registration, Lunch, Networking
12 PM  Seminar

RSVP and Payment
$15 RIMS Member
$30 Non Member
Lunch and parking included. If the employer is a corporate member, all employees are eligible to pay the member rate.
Click here to pay online.
RSVP by emailing ctcrims@gmail.com or by paying online.


Location

Texas Association of Counties
1210 San Antonio Street
Austin, 78701

Contact

Ashley Waggoner

ctcrims@gmail.com