Barry Dillard is the Director of Claims Management for the Walt Disney World Resort in Lake Buena Vista, Florida. He leads a team of Cast Members who manage all aspects of the Company???s claim management program, including Claims Compliance Operations, Workers??? Compensation and General Liability claims.<br /><br />Dillard???s 20 years with Disney include time as an Organization Development Consultant assisting leaders with clarification of their strategies and the change and transition process required to enable success. His career began with Aetna Casualty & Surety Company as a Liability Claims Representative.<br /><br />Dillard teaches business management courses as an Associate Professor at the University of Phoenix. He earned a Bachelor of Science in Marketing from Hampton University and a Master's in Business Administration from Webster University.