Profile

Ms. Rhoda Lordly-Manser

Director, Enterprise Risk Management and Radiation Safety,
Sunnybrook Health Sciences Centre
Bronze MVP

Contact Details

Toronto, ON
Canada

Bio

With over 18 years of healthcare experience in the areas of risk management, quality improvement, patient relations and operations in the rehabilitation and acute care settings, I have developed and implemented several programs, including Enterprise Risk Management, Interpreter Services and Patient Relations. I provide advice and direction on various risk management and patient safety topics including policies and procedures, contracts, loss control, privacy, patient relations and integrated risk management issues. I hold a Bachelor of Commerce degree from Ryerson University and completed the Enterprise Risk Management Certification and the Canadian Risk Management Certificate through the University of Toronto. I received the designation of Canadian Risk Management (CRM) in 2010 and a faculty member of the Canadian Healthcare Association in 2012.

Education

Ryerson University
Toronto, Ontario, Canada
Bachelor, 1989
Marketing and Management
1984 To 1989

University of Toronto
Bachelor of Commerce
To 2011

University of Toronto
To 2010

high school

Job History

Toronto Rehabilitation Institute
Risk Manager and Patient Representative
Toronto, ON, Canada
September 2002 - September 2011

HEALTHCARE INSURANCE RECIPROCAL OF CANADA
Senior Healthcare Risk Management Specialist
October 2011 - present