Christopher E. Mandel is SVP, Strategic Solutions for Sedgwick and is the Director of the Sedgwick Institute, where in both positions he is responsible for helping the company reach its strategic vision and manage the interface with the industry. From 2001-2010, Mr. Mandel was head of enterprise risk management for USAA, Group. Mr. Mandel has more than 30 years of experience in insurance and large global corporate risk management. He has pioneered the development of award winning ERM at USAA. He has held leadership roles throughout his career in insurance, brokerage, consulting, corporate strategy and enterprise risk management. He has served the Risk Management Society in leadership roles beginning in the early 90s, culminating President in 2002-2003 and CRO in 2004. He holds or has held appointments to over 25 industry entities including current board or advisory board roles in the Captive Insurance Group of NJ, CLM's Future of Risk forum, AMA's Risk Council, the Association for Responsible Alternatives to WC and Insurance Thought Leadership.com. He was elected a member of Risk Who's Who in 2008 and is on the teaching faculty of RIMS and the International Center for Captive Insurance Educations (ICCIE) and is a Board director for the latter. He is also an adjunct professor at Florida State Law School and George Mason University. Mr. Mandel received his B.S. in Business Management from Virginia Polytechnic Institute and State University and a Masters in Business Administration from George Mason University and is a RIMS-CRMP and RIMS Fellow. He is a frequent industry speaker, teacher and author, writes the Claim Management column for IRMI and contributes to the Risk Insider column for Risk and Insurance magazine. He has had continuously running columns in the trade press since 1996 and was named Risk Manager of the Year 2004, and received the RIMS Goodell Award (2016) for lifetime achievement. He is also certified in the ISO31000 risk management standard.?